Shipping policy
Eligible items are shipped from Georgia, USA whereas some designs and custom orders are shipped from our production partners in Pakistan.
Shipping Methods & Costs
Standard Shipping costs $10.00 per item. For limited time only we are offering Free Shipping on all our products.
Shipping Time
| Processing time on eligible items | 2 business days |
| Processing time on all other items | 10 business days |
| Shipping time | 2-6 business days |
The exact shipping time depends on your location and location of our stock.
Tracking Your Order
We provide tracking numbers for all shipped packages. You'll receive this number to follow your order's journey.
Lost or Damaged Shipments
In the unlikely event of a lost or damaged shipment, we're here to help. Please report it to us at contact@shopaurora.au, and we'll ensure a resolution. Your satisfaction is our priority, and any confirmed lost or damaged shipments are eligible for a full refund.
Returns and Exchanges
Please refer to our Returns Policy for more details.
Incorrect or Incomplete Addresses
We kindly ask that you ensure the accuracy and completeness of your shipping address. If you notice an error or omission, please contact us before your order is shipped.
Order Notifications
Stay informed with order confirmation and shipping notifications sent directly to your email inbox. We believe in keeping you in the loop every step of the way.
Holiday Shipping
During festive seasons, shipping networks might experience increased demand resulting in longer shipping time . We appreciate your patience and recommend referring to the shipping company's website for updates on any ongoing shipping delays.
Reach Out to Us
If you have any shipping-related questions or concerns, please don't hesitate to reach out to our friendly customer support team at contact@shopaurora.au. We're here to assist you in any way we can.